Payment Policy for Giglenapo

Effective Date: March 17, 2025

At Giglenapo, we aim to provide a secure and seamless payment experience for our customers. Below is an outline of our Payment Policy, which details the methods, terms, and processes for making payments for your orders. Please read this policy carefully before making a purchase.

1. Accepted Payment Methods

We accept the following payment methods for all online and in-store transactions:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal: You can use your PayPal account to make payments securely on our website.

  • Gift Cards and Promo Codes: We may offer gift cards or promotional codes that can be redeemed during checkout. These codes must be applied before completing the payment process.

2. Payment Processing

  • Security: All payment transactions are processed through secure third-party payment processors. We use industry-standard encryption technology (SSL) to protect your sensitive payment information during the transaction.

  • Authorization: When you place an order, we will authorize your payment to verify that your payment method is valid and that funds are available. Payment is typically processed at the time of order, but we may process it earlier for certain types of purchases, such as pre-order items or backorders.

  • Payment Confirmation: After your payment is successfully processed, you will receive an order confirmation email. This email will contain your order details, payment confirmation, and any relevant shipping information.

3. Currency

All transactions on our website are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, please be aware that your bank or payment provider may charge currency conversion fees, which are outside of our control.

4. Payment Issues

In the event of a payment issue, we will notify you via email or phone. Common issues may include:

  • Declined Transactions: If your payment method is declined, we recommend checking that the card details are entered correctly or contacting your payment provider for assistance.

  • Insufficient Funds: If there are insufficient funds in your account or if your card does not have sufficient credit, the payment will be declined.

  • Expired Payment Methods: If the payment method has expired, we will request that you provide updated payment information before completing your order.

If you experience any payment issues, please contact us at info@giglenapo.com, and our customer service team will assist you in resolving the issue.

5. Taxes and Fees

  • Sales Tax: Sales tax is applied to your order based on the delivery address and applicable state and local tax laws. The final amount of tax will be calculated during checkout.

  • Shipping Fees: Shipping fees are calculated separately from the product price and will be displayed during the checkout process. These fees are based on the shipping method you choose and the destination address.

  • Customs Fees (International Orders): If we expand our shipping options to international locations in the future, your order may be subject to customs duties and taxes, which are the responsibility of the recipient.

6. Gift Cards and Promotions

  • Gift Cards: If you wish to use a gift card, you can enter the gift card code at checkout. The balance will be deducted from your order total. Any remaining balance will remain on the card for future use.

  • Promo Codes: Promo codes or discounts may be applied to eligible items during checkout. Please ensure that the code is entered correctly, as we cannot apply a discount after the payment has been completed. Promo codes may have expiration dates or specific terms, so please review the terms before applying.

7. Refunds and Cancellations

  • Refunds: If you are eligible for a refund due to an order cancellation or return, the refund will be issued to the original payment method. Please note that it may take several business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

  • Cancellations: If you wish to cancel your order, please contact us as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it. Please refer to our Returns and Refund Policy for more details on how to return items.

8. Order Adjustments

If there is a mistake with your order or if an item is out of stock, we will notify you and discuss possible adjustments to your order. We may offer alternatives, partial refunds, or other solutions depending on the situation.

9. Payment Disputes

If you believe there is a discrepancy or dispute regarding a charge on your account, please contact us immediately at info@giglenapo.com or (518) 280-4547. We will work with you to resolve any issues promptly. If the matter is not resolved, we may take appropriate steps to resolve the dispute, including involving payment providers or legal authorities if necessary.

10. Security and Privacy

We are committed to protecting your payment information. All transactions are processed using secure technology, and we do not store sensitive payment details. For more information on how we handle your personal and payment data, please refer to our Privacy Policy.

11. Contact Information

If you have any questions or concerns regarding our Payment Policy, please contact us:

Thank you for choosing Giglenapo! We are committed to providing you with a secure, smooth, and convenient payment process, ensuring that your orders are processed and delivered in a timely manner.

This Payment Policy is effective as of March 17, 2025. Please check this page periodically for updates or changes.