Payment Policy
Effective Date: January 6, 2025
Address: 2150 Rosa Rd #C11B Schenectady, New York
Contact: (518) 280-4547 | info@giglenapo.com
Introduction This Payment Policy outlines the accepted payment methods, security measures, and procedures for handling disputes. By completing a transaction on our website, you agree to the terms described here.
1. Accepted Payment Methods
1.1 Credit and Debit Cards: GigleNapo accepts major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Transactions are processed securely using SSL encryption technology to ensure the safety of your payment details.
1.2 Digital Wallets: We accept payments through trusted digital wallets, such as PayPal. Using a digital wallet provides an additional layer of security and convenience for customers.
1.3 Gift Cards: GigleNapo gift cards are redeemable for purchases on our website. Customers can combine gift cards with other payment methods if the gift card balance is insufficient to cover the total amount.
1.4 Bank Transfers: For bulk orders or custom purchases, we may accept bank transfers. Please contact our support team at info@giglenapo.com to arrange this payment option.
2. Payment Security
2.1 SSL Encryption: All payment transactions are protected using Secure Sockets Layer (SSL) encryption to safeguard sensitive data.
2.2 PCI Compliance: GigleNapo adheres to Payment Card Industry Data Security Standards (PCI DSS), ensuring the secure handling of credit card information.
2.3 Fraud Prevention: We use advanced fraud detection tools to monitor transactions and prevent unauthorized activity. If suspicious activity is detected, the transaction may be temporarily held or canceled.
3. Refunds and Chargebacks
3.1 Refunds: Refunds for eligible returns are issued to the original payment method within 7-10 business days of approval. Customers will receive an email confirmation once the refund is processed.
3.2 Chargebacks: Customers are encouraged to contact our support team to resolve payment disputes before initiating a chargeback. We aim to resolve all disputes amicably to avoid unnecessary fees and delays.
4. Subscription Payments If you subscribe to recurring services or memberships, payments will be deducted automatically on the agreed schedule. Customers can manage or cancel subscriptions through their account settings or by contacting support.
5. Taxes and Fees Applicable taxes are calculated based on the shipping address and displayed during checkout. International customers are responsible for customs duties and fees imposed by their country.
6. Payment Issues
6.1 Declined Transactions: If your payment is declined, please check with your bank or payment provider for details. Ensure your payment information is entered correctly.
6.2 Duplicate Charges: In rare cases, technical issues may result in duplicate charges. Contact us immediately for assistance, and we will issue a refund for the duplicate transaction.
7. Amendments to Payment Policy GigleNapo reserves the right to update this Payment Policy as needed. Changes will be communicated through our website and email notifications.