hipping Policy for Giglenapo

Effective Date: March 17, 2025

At Giglenapo, we are dedicated to providing you with the best online shopping experience, which includes fast and reliable shipping. Please take a moment to review our Shipping Policy to understand how we process and deliver your orders.

1. Shipping Areas

We currently offer shipping to specific regions. When placing an order, please enter your shipping address to confirm whether we deliver to your area. We strive to expand our delivery locations and will update this information as new regions become available.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Please review your order and ensure the information is correct.

  • Processing Time: Orders are typically processed within 1-2 business days from the date the order is placed. Our team will work hard to prepare your order for shipping as quickly as possible. However, please note that processing times may be longer during peak seasons or due to unforeseen circumstances.

3. Shipping Methods

We offer multiple shipping options to suit your needs, including standard and expedited shipping. During checkout, you will be presented with the available shipping methods for your delivery location. Shipping costs will be calculated based on the weight of your order and delivery address.

  • Standard Shipping: Delivery times for standard shipping generally range from 3-7 business days, depending on your location.

  • Expedited Shipping: For faster delivery, expedited shipping options are available, with delivery times ranging from 1-3 business days.

4. Shipping Fees

  • Shipping Costs: Shipping fees are calculated at checkout based on the weight of the items and your delivery address. Any applicable taxes and customs fees will also be included in the final shipping cost.

  • Free Shipping Promotions: From time to time, Giglenapo may offer free shipping promotions. These will be reflected at checkout when applicable. Free shipping offers may be subject to minimum order requirements or specific delivery locations.

5. Delivery Times

  • Estimated Delivery: Estimated delivery times are based on the shipping method selected and the delivery address. Once your order has been dispatched, you will receive a tracking number to monitor the status of your delivery.

  • Delays: While we strive to ensure timely deliveries, please note that delivery times may be affected by external factors such as weather conditions, carrier delays, or holidays. Unfortunately, we are not responsible for delays caused by these factors.

6. Tracking Your Order

Once your order has been shipped, you will receive an email notification with tracking information. You can use the tracking number to monitor your order’s status directly on the carrier’s website.

If you have trouble tracking your order, please contact our customer service team, and we’ll be happy to assist you.

7. International Shipping

Currently, Giglenapo only ships within the United States. We are working on expanding our delivery options to international locations and will update our shipping policies as new regions become available.

8. Incorrect or Incomplete Address

Please ensure that your shipping address is correct and complete when placing your order. We cannot be held responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete address information provided at checkout.

If you realize that your shipping address is incorrect, please contact us immediately at info@giglenapo.com to make the necessary changes before we ship your order.

9. Lost or Damaged Packages

While we take all necessary precautions to ensure your order is shipped securely, occasionally, packages may be lost or damaged during transit. If your package is lost or arrives damaged:

  • Contact Us: Please reach out to our customer service team within 7 days of receiving your order. Provide your order number, and we will work with the shipping carrier to resolve the issue.

  • Claims Process: For damaged items, we may request photographs of the damage to initiate a claim with the carrier and arrange for a replacement or refund.

10. Returns and Exchanges

If you are not satisfied with your order, please refer to our Returns and Refund Policy for instructions on how to return or exchange products.

11. Contact Us

If you have any questions or need assistance with shipping, feel free to contact our customer service team. We are happy to assist you:

Thank you for shopping at Giglenapo! We are committed to providing you with an excellent shipping experience and look forward to delivering your order to you in a timely manner.

This Shipping Policy is effective as of March 17, 2025. Please check this page periodically for any updates or changes to our shipping practices.