Shipping Policy
Effective Date: January 6, 2025
Address: 2150 Rosa Rd #C11B Schenectady, New York
Contact: (518) 280-4547 | info@giglenapo.com
Introduction GigleNapo is committed to delivering your orders efficiently and securely. This Shipping Policy outlines the available shipping options, associated costs, and delivery timelines. By placing an order on our website, you agree to the terms described here.
1. Domestic Shipping
1.1 Shipping Options:
Standard Shipping: Delivered within 5-7 business days. This option is suitable for non-urgent orders and includes tracking information.
Expedited Shipping: Delivered within 2-3 business days for an additional fee. Ideal for customers requiring faster delivery.
1.2 Processing Time: Orders are processed within 1-2 business days, excluding weekends and holidays. During peak seasons, processing times may be extended.
1.3 Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. The final shipping fee is displayed during checkout.
2. International Shipping
2.1 Availability: GigleNapo ships to select countries worldwide. Delivery times range from 7-21 business days, depending on the destination and shipping method chosen.
2.2 Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the shipping fee.
3. Order Tracking All orders include tracking information. Customers will receive a tracking number via email once the order has been shipped. Use the tracking link provided to monitor delivery progress.
4. Shipping Issues
4.1 Lost Packages: If your package is lost in transit, contact our support team immediately. We will investigate the issue and provide a replacement or refund if necessary.
4.2 Damaged Items: If your item arrives damaged, retain the original packaging and notify us within 7 days of delivery. Include photographs of the damaged item and packaging to expedite the resolution process.
5. Delivery Delays GigleNapo is not responsible for delivery delays caused by factors beyond our control, such as weather conditions, carrier issues, or customs clearance.
6. Special Instructions Customers can provide special delivery instructions during checkout. While we strive to accommodate requests, certain limitations may apply based on the shipping carrier.
7. Amendments to Shipping Policy GigleNapo reserves the right to update this Shipping Policy as needed. Changes will be communicated through our website and email notifications.