Refund and Returns Policy for Giglenapo

Effective Date: March 17, 2025

At Giglenapo, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we offer a clear and fair Refund and Returns Policy. Please read the following policy to understand your rights and our process for returns and refunds.

1. General Return Policy

We understand that sometimes circumstances change, or a product might not meet your expectations. If you would like to return a product, please ensure that you meet the following criteria:

  • Eligibility for Returns: Only unopened, unused, and undamaged products can be returned. Products must be returned within 7 days from the date of delivery.
  • Non-Returnable Items: We do not accept returns on food items, perishable goods, or custom-made products unless they are defective or damaged upon arrival.

To initiate a return, please contact our customer service team at info@giglenapo.com within 7 days of receiving your order.

2. How to Return an Item

To begin a return, follow these steps:

  1. Contact Us: Reach out to our customer support team by email at info@giglenapo.com within 7 days of receiving your item. Be sure to include your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and instructions on how to send the item back to us.

  3. Shipping the Return: Pack the item securely in its original packaging (if possible). You are responsible for the return shipping costs unless the item is defective or damaged.

  4. Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets our return policy requirements. We will then process your refund.

3. Refund Process

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Shipping Fees: Please note that shipping fees are non-refundable. If you received free shipping and are returning the product, the cost of shipping will be deducted from your refund.

  • Partial Refunds: In certain cases, such as when the product is not in original condition or is missing parts, a partial refund may be issued based on the condition of the returned item.

4. Defective or Damaged Items

If the product you received is defective, damaged, or incorrect, please contact our customer service team immediately at info@giglenapo.com. We will arrange for a replacement, exchange, or full refund, as per your preference.

  • Proof of Damage: If your item arrives damaged, please provide clear photographs of the damage and any packaging to assist with the return process.

5. Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item, please return the item and place a new order for the desired product.

6. Late Returns

Returns are only accepted within 7 days of receiving your order. After this period, we unfortunately cannot accept returns or issue refunds.

7. Contact Information

If you have any questions or need assistance with a return or refund, our customer service team is available to help. You can contact us via:

8. Important Notes

  • All returned products must be in their original condition, unused, and unopened (unless defective).
  • The customer is responsible for return shipping costs unless the return is due to an error on our part or a damaged product.
  • Giglenapo reserves the right to deny a return or refund if the item does not meet our return requirements.

Thank you for shopping at Giglenapo! We are committed to providing you with high-quality products and excellent customer service. If you have any further questions, feel free to reach out to us.

Giglenapo Location:

This Refund and Returns Policy is effective as of March 17, 2025. Please review this policy periodically for any updates or changes.